New Research from Liveclicker and The Relevancy Group Shows Email Personalization Pays Off


Advanced personalization tactics generate up to 21 percent more email revenue

Cupertino, CA and BOSTON, January 18, 2018 — Liveclicker, global provider of real-time email personalization solutions, today released The Value of Personalization report in partnership with market research and advisory firm The Relevancy Group (TRG). The report, which is based on an August 2017 survey of 301 qualified advertising and marketing executives, explores the use and impact of personalization tactics on email marketing revenue.

Using performance metrics reported from respondents and a mean monthly sending volume of 26 million messages, TRG applied the measures by personalization tactic used and calculated results. With first-name personalization as a baseline, the findings highlight that dynamic content personalization is not table stakes any longer, and increases in email personalization sophistication correlate with higher returns. Specifically:

  • Behavioral targeting delivers an almost eight percent increase in email revenue.
  • Real-time targeting based on native open-time and live business-context data delivers a 13 percent improvement.
  • Machine learning personalization delivers a 21 percent revenue increase.

Of additional importance, almost half (47 percent) of consumers cite the customer experience as the driver of which brands they decide to purchase from, beyond the quality of goods and price. Fifty-five percent state that they like email marketing offers that include relevant products and offers.

“With the continued competition for consumers’ attention and their demand for relevant experiences in the inbox, more than ever marketers need to leverage data to reach recipients and influence brand selection,” shared David Daniels, CEO and founder of The Relevancy Group. “To make emails more relevant for consumers, marketers must make personalization investments that leverage live data readily available at the moment of open to optimize the customer experience and advance results.”

The research also shows that while nearly half of organizations are utilizing personalization across digital channels, the majority of marketers cite email as highly or somewhat effective, an acclamation that was higher than any other channel. Further, those that utilize adaptive content to change the content/offer of the message at the time of open state that email marketing is highly advantageous.

However, despite the fact that data abounds and both consumer and marketer aspirations are high, email marketers are leaving opportunities behind by not embracing sophisticated personalization tactics. For example, just 26 percent of marketers utilize email click-through behavior and even fewer use website click path behavior.

“The findings in this report are proof that a one-size-fits-all approach to email doesn’t work. Brand marketers today need to get more advanced than personalization that’s based on basic demographic data,” commented Justin Foster, Co-Founder and VP Market Development at Liveclicker. “We’ve learned that targeting based on real-time contextual data delivers a huge revenue benefit, so marketers need to identify the data that will be actionable for their brand – and the technology that can leverage it – to improve personalization, the customer experience, and ultimately, results.”

The free report, which is available for download now, also provides insight on personalization tactics utilized across channels and key vertical industries, as well as guidance for marketers on building a personalization strategy. For the full report and more information about the study methodology, please visit:

In addition, Liveclicker and The Relevancy Group will host a webinar on Wednesday, January 24, 2018 at 1pm EST on the value of personalization. To register, please visit:

About Liveclicker

Founded in 2008, Liveclicker is a global provider of real-time email personalization solutions for B2C marketers. Since the release of its VideoEmail platform in 2009, marketers have used Liveclicker to captivate consumers and drive program performance. Today, top brands such as 1-800-FLOWERS, AT&T, Best Buy, MasterCard, Lowe’s, Nintendo and Samsung rely on the company’s market-leading RealTime Email solution to deliver engaging, personalized messages, simply and at scale. For more information, visit:, phone: 888-727-8130 or email: [email protected].

About The Relevancy Group

Measuring consumer and executive behaviors, The Relevancy Group (TRG) provides market research and advisory services that deliver strategies to optimize a return on marketing investments. In addition to working with some of the top brands and vendors in the digital marketing economy, TRG produces dozens of surveys, research reports and webinars each year. TRG offers a research subscription service that includes access to original research reports. TRG also publishes the digital magazine for marketers by marketers, The Marketer Quarterly, a digital magazine and app; download it for free app stores. For more information, visit:, phone: 877-972-6886, or on Twitter @RelevancyGroup.

Media Contact:
Jean Borgman
[email protected]


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